What to Expect

Doctor Checking Patients HearingCustomized Care & Solutions

We realize you’ve arrived at an important decision in your life – to reconnect with the world around you. Our personalized approach reflects that.

Our Vision

We will set the standard of excellence for “The Patient Journey” in hearing wellness. Our mission is driven by the needs of our patients and our commitment to serve them.

Our Quality Policy

We are committed to providing the highest possible quality of care for your vital sense of hearing. Our commitment extends to our Quality Policy, which is designed to ensure all aspects of your journey to better hearing are supported by compassionate personal care and state-of-the-art technology.

  • A complete visual and diagnostic hearing screening.
  • A complete Lifestyle Assessment is given to understand your daily hearing environments.
  • Verification of audibility on all hearing aid fittings to ensure the best hearing correction possible.
  • Provide a comprehensive counseling and aural rehabilitation program to maximize the benefit of your hearing aids.
  • Effective binaural hearing solutions. Our health and safety policy demands that patient safety is paramount in our application of technology.

Follow-Up Care and Service

We are committed to enhancing your satisfaction through the delivery of comprehensive care and service that consistently conforms to your expectations.

  • 30-day evaluation period standard on all hearing aid fittings. (45-day for CA, WI, NM & MN)
  • 60-day exchange period for a different size or style of hearing aids.
  • Comprehensive warranty plans include:
    • Unlimited cleaning and adjustment
    • Loss Protection up to 1-year
    • Corrosion and moisture protection
    • Remote fitting adjustments
    • Free software updates for the life of your hearing aids
  • Unlimited office visits and hearing aid evaluations while under warranty.
  • Loaner hearing aids may be provided if your hearing aids require factory repair and if there are loaners in stock.
  • Guaranteed trade-in value of your hearing aids.

We strive to continuously improve the performance, quality, and value of our products and services through innovation and technological excellence. We support you through the life of your hearing aids and guarantee a higher trade-in value of your hearing aids.

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Customer Reviews

They did a wonderful job of getting my hearing aid sent off with repairs while setting me up with a temporary solution as I was without during the holidays. Dr. Seitz is an amazing audiologist and would definitely recommend her to anyone needing hearing services!!

Shaun Rogers, on Google

Mrs Hoover was very knowledgeable and through with her explanations. I truly enjoyed her customer service. Will definitely recommend to family and friends.

Miguel Bojorquez, on Google

My hearing aids weren't working so I brought them in and she fixed the problem pretty quickly

Kendal Frame, on Google

The best health care I have ever received! Lucina said she loves her job and it was very clear to me that she meant it!

Rand Kannenberg, on Google

Great service. Got in and got out very quickly. Had to get my new hearing aids updated. Everything works fine now. Have been working with these people for over 4 years. We will be working with this company for a long time into the future. Thanks for all your help.

CHARLES SMITH, on Google

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